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We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.
Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.
You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.
thestashshack.com may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and thestashshack.com has no obligation to investigate the source of any such access or use of the Site.
By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older.If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian.
Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by thestashshack.com in advance.
Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use.
You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business.
We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests.
You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use.
You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify thestashshack.com of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
Not all products include free gifts because of logistical reasons.
When your order is eligible for free gifts, you will see them available in the cart.
If no free gifts are offered then your order is not eligible for gifts.
The user is responsible for adding and choosing his free gifts and add them to their order.
No gifts will be sent if the user forgets to add the gift items to order.
Note: Free gifts are not guaranteed, may vary, and will ship when available.
We offer free shipping on all orders over $49 within the United States. Note: There is no weekend pickup or delivery.
Free shipping is not available for international orders outside the US, US territories, and Canada.
We ship to all countries except Mexico and countries in South America. Sorry 🙁
Usual shipping time (estimate):
Domestic: 3-6 business days
International: 15-30 days
A signature is required upon delivery for orders over $200. An adult signature requirement is available upon request. Please contact us for further details.
UPDATE: ALL INTERNATIONAL ORDERS WITH THE EXCEPTION OF CANADA, ARE SUSPENDED for the time being. Hopefully we will reestablish international shipping soon. Please sign up to our newsletter or our social media platforms for any changes on this situation. We are very sorry.
International clients with multiple items in their cart, please send order to help@thestashshack.com for an accurate quote.
International shipments are sent via USPS and Fedex. International transit time displayed on website or via tracking information is only an estimate and may incur delays due to the destination’s customs processing.
The customer is responsible for any and all customs, duties, taxes, brokerage or handling fees. These import fees are not included in your order total and are at the discretion of your country and are the sole responsibility of the buyer. We recommend you check with your country’s Customs Office to determine what these additional costs will be, prior to making your purchase.
All prices and transactions on this website are in USD. You may be assessed currency conversion or other fees associated with this transaction by your bank or credit card issuer if your card’s currency is other than USD.
Unless specified otherwise, all vaporizers sold on thestashshack.com are 110v. Customers assume all responsibility for any defects which may occur from using converters or adapters.
Pursuant to Pennsylvania state tax laws (Tobacco Products Tax of the Tax Reform Code), all products on thestashshack.com are subject to a 40% tax when shipped to any location within the state of Pennsylvania. This tax amount does not include any additional state taxes that may also apply.
To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind. The return label on your package will state “Shipping Department” or “TSS”, along with our address.
Pursuant to state laws, certain products on our website are unable to sold or shipped to specific states. Please call us 754-777-8151 or email us at info@thestashshack.com for more information.
Can you deliver to a P.O. Box?
Only if a USPS shipping method is selected during checkout. Couriers (FedEx) do not deliver to P.O. Boxes.
How long will it take for my package to arrive?
Our team is working tirelessly to ensure rapid order processing times with same day shipping for most orders placed Monday through Friday, before 2PM EST. If you wish to obtain a guaranteed shipping or delivery date, please contact us.
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
Damaged
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect vaporizer.
If your product is defective DO NOT USE IT. Contact us immediately.
Customers are entitled to a replacement for defective products only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.
Note: Certain manufacturers require that the customer process warranty claims with them directly.
Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
If your product has missing parts or is damaged DO NOT USE IT. Contact us immediately.
Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we’ll take care of the issue immediately.
*If, upon inspection, a returned item is determined to have been used, it will be promptly disposed of. Regrettably, used items cannot be replaced, refunds cannot be issued, and measures will be taken to prevent any future orders from the respective customer account.
All return packages must include an RA number, which can be acquired by contacting Customer Support. This will ensure proper processing of your return.
We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in.
We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
With the exception of used glassware (whips), all accessories and product component parts must be returned with the unit.If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer’s expense.
Returns will not be processed if the conditions of our Return Policy are not fully met.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit.
Please allow 2 weeks for the processing of your return once it has arrived at our facility.
Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.Note: Unless specified otherwise, all vaporizers sold on stashshack.com are 110v. Customers assume all responsibility for any defects which may occur from using converters or adapters.
If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.
We understand that when purchasing glass online you may have a change of heart once you see the item that you received. That is the reason we offer a 100% money back guarantee.In the event that in any capacity whatsoever you are not satisfied with your buy, you may return the item(s) for a full refund less postage or a trade for an item of equivalent worth.Any items being returned must be sent back in their original packaging and unused condition no later than 7 days from receiving the item.To return a product, you should initially email us at help@thestashshack.com to acquire an RMA number.Things returned without an RMA number cannot be received and sent back.In the uncommon event that harm during transportation occurs, get in touch with us within 24 hours of receiving the item.We will require a clear photograph of the damaged piece within the original packaging so as to process a replacement or refund
Some items may be excluded from sales and coupons due to restrictions on pricing or other factors. Please know that we always try to give our clients the best value for their money.Products Excluded from Sales & CouponsThese are the brands and items excluded from sales and coupons. The list can change from time to time, and flash sales can happen sporadically that may include these items.
In the US and Puerto Rico, consumer law guarantees that products are safe as long as they are used in a reasonable and foreseeable way. The term “reasonable and foreseeable” is important here. With any product, there are specific ways that the average person will use it, and when you consider those uses, there are certain risks and consequences that may arise from them.No claims, representations or warranties, whether express or implied, are made by STASH SHACK as to the safety, reliability, durability and performance of any of the products sold through our store. Furthermore, STASH SHACK accepts no liability whatsoever for the safety, reliability, durability and performance of any of the products sold through our store. We reserve the right to amend this Terms & Conditions at any time by posting the amended terms on this page.
