Your Vaping & Smoking Accessories Boutique

CHAT WITH US

Live Chat is the best and quickest way to solve any problem you may have with orders made in our website. If you don’t get an answer immediately just leave your info in the provided form and a representative will get back to you (usually in less than 24hrs).

SEND US AN EMAIL

support@thestashshack.com

CALL US

If you are interested in selling your products in the Stash Shack or need to get in touch with our administrative staff, this is the best method. If phone is not answered please just leave us a message and we promise to answer back shortly. The Stash Shack uses a support ticketing system and will not handle order related issues on the phone. All order related inquiries should be made through Live Chat or Email. 

754-777-8151

Miami, Florida
United Sates

WRITE TO US

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FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

What are the delivery charges for orders from The Stash Shack Shop?

Free shipping in all orders over $25.

  • We ship to all US States and territories.¬†

  • Free shipping does not apply to international orders. A reduced shipping cost is available for international orders.

How long will delivery take?

The Stash Shack ships same day for orders placed Monday ‚Äď Friday before 2:30pm EST (1:00pm for orders shipping to Canada). If you wish to obtain a guaranteed delivery date, please contact us.

Usual shipping time: 2-5 business days.

Your orders will always be shipped in plain, unmarked packaging with our unique tamper-proof tape. With warehouses located in South Florida, New Jersey, Las Vegas, and Canada.

Can I cancel my order?

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Can I get a refund for my order?

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

f you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of¬†thestashshack.com¬†(i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of thestashshack.com.

*You can submit refund requests within 15 days after the guaranteed period for delivery (2-4 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Can I exchange items in my order?

If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

Which payment methods are accepted by The Stash Shack Shop?

We accept all major credit cards through out secure checkout for your convenience.

How secure is shopping in The Stash Shack Shop? Is my data protected?

Yes. notice the green lock at the top of the page? That means all data in site is encrypted. Also, none of your credit card information is stored locally. That part is handled by Stripe, the experts.

What exactly happens after ordering?

You will receive a confirmation with your order info in the email used to place order. You will later receive another email when your order ships with a tracking number and shipping information. 

Do I receive an invoice for my order?

Yes. Through email. You will receive an invoice from www.thestashshack.com and another one from Paypal or Stripe confirming your purchase (depends on which option you used on checkout) . If you create an account at time of checkout you can also sign in to thestashshack.com at any time and review your orders. We always recommend to create an account so that you can review your orders and take advantage of the wish list feature.

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