Your Vaping & Smoking Accessories Boutique


Live Chat is the best and quickest way to solve any problem you may have with orders made in our website. If you don’t get an answer immediately just leave your info in the provided form and a representative will get back to you (usually in less than 24hrs).



If you are interested in selling your products in the Stash Shack or need to get in touch with our administrative staff, this is the best method. If phone is not answered please just leave us a message and we promise to answer back shortly. The Stash Shack uses a support ticketing system and will not handle order related issues on the phone. All order related inquiries should be made through Live Chat or Email. 


Miami, Florida
United Sates




Please read our FAQ before sending us a message.

What are the delivery charges for orders from The Stash Shack Shop?

Free shipping in all orders over $50.

  • We ship to all US States and territories. 

  • Free shipping does not apply to international orders. A reduced shipping cost is available for international orders.

How long will delivery take?

The Stash Shack ships same day for orders placed Monday – Friday before 2:30pm EST (1:00pm for orders shipping to Canada). If you wish to obtain a guaranteed delivery date, please contact us.

Usual shipping time: 3-6 business days.

Your orders will always be shipped in plain, unmarked packaging with our unique tamper-proof tape.

Can I cancel my order?

If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure.

Can I get a refund for my order?

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect vaporizer.

New or Used Products

All new or used products must meet the following conditions to be eligible for a refund or exchange:

  • Product(s) must be shipped back within 30 days of the original delivery date.
  • New product(s) must be in original, unused and brand-new condition to receive a full refund.
  • Used Product(s), that have been opened or have broken seals, must be in the original condition they were received and may be subject to restocking fees up to 40%. Additional fees of 10% may be imposed if accessories, parts or other items are missing from original packaging.

Defective Products

If your product is defective DO NOT USE IT. Contact us immediately.

Customers are entitled to a replacement for defective products only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.Note: 

Certain manufacturers require that the customer process warranty claims with them directly.

Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.

Missing / Damaged Items

If your product is missing or damaged DO NOT USE IT. Contact us immediately.

Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we’ll take care of the issue immediately.

Can I exchange items in my order?

If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

Which payment methods are accepted by The Stash Shack Shop?

We accept all major credit cards through out secure checkout for your convenience.

How secure is shopping in The Stash Shack Shop? Is my data protected?

Yes. notice the green lock at the top of the page? That means all data in site is encrypted. Also, none of your credit card information is stored locally. That part is handled by, the experts.

What exactly happens after ordering?

You will receive a confirmation with your order info in the email used to place order. You will later receive another email when your order ships with a tracking number and shipping information. 

Do I receive an invoice for my order?

Yes. Through email. You will receive an invoice from and another one from any third party confirming your purchase (depends on which option you used on checkout) . If you create an account at time of checkout you can also sign in to at any time and review your orders. We always recommend to create an account so that you can review your orders and take advantage of the wish list feature.

What is Route Package Protection?

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here