Live Chat is the best and quickest way to solve any problem you may have with orders made in our website. If you don’t get an answer immediately just leave your info in the provided form and a representative will get back to you (usually in less than 24hrs).
If you are interested in selling your products in the Stash Shack or need to get in touch with our administrative staff, this is the best method. If phone is not answered please just leave us a message and we promise to answer back shortly. The Stash Shack uses a support ticketing system and will not handle order related issues on the phone. All order related inquiries should be made through Live Chat or Email.
Free shipping in all orders over $50.
We ship to all US States and territories.
Free shipping does not apply to international orders. A reduced shipping cost is available for international orders.
The Stash Shack ships same day for orders placed Monday – Friday before 2:30pm EST (1:00pm for orders shipping to Canada). If you wish to obtain a guaranteed delivery date, please contact us.
Usual shipping time: 3-6 business days.
Your orders will always be shipped in plain, unmarked packaging with our unique tamper-proof tape.
If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure.
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect vaporizer.
All new or used products must meet the following conditions to be eligible for a refund or exchange:
If your product is defective DO NOT USE IT. Contact us immediately.
Customers are entitled to a replacement for defective products only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.Note:
Certain manufacturers require that the customer process warranty claims with them directly.
Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
If your product is missing or damaged DO NOT USE IT. Contact us immediately.
Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we’ll take care of the issue immediately.
If for any reason you would like to exchange your product, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
We accept all major credit cards through out secure checkout for your convenience.
Yes. notice the green lock at the top of the page? That means all data in site is encrypted. Also, none of your credit card information is stored locally. That part is handled by authorize.net, the experts.
You will receive a confirmation with your order info in the email used to place order. You will later receive another email when your order ships with a tracking number and shipping information.
Yes. Through email. You will receive an invoice from www.thestashshack.com and another one from any third party confirming your purchase (depends on which option you used on checkout) . If you create an account at time of checkout you can also sign in to thestashshack.com at any time and review your orders. We always recommend to create an account so that you can review your orders and take advantage of the wish list feature.
SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.
If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies
All details here
